Refund policy

 

We hope you love your transit journal. If for any reason it isn’t right for you, we accept returns within 30 days of delivery.

To be eligible for a return, your journal must be unused, unwritten in, and returned in its original condition and packaging.

To request a return, please contact hello@transitstudio.co with your order number. Returns must be approved before being sent back.

Return shipping

Customers are responsible for return shipping costs unless your order arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.

Damaged or incorrect orders

If your journal arrives damaged, defective, or you receive the wrong item, please contact hello@transitstudio.co as soon as possible with your order number and photos of the issue so we can make it right.

Pre-orders

Pre-orders may be canceled for a full refund before your order has shipped. Once a pre-order has shipped, our standard return policy applies.

Production and shipping estimates provided for pre-orders are estimates and may change. If there is a significant delay, we’ll notify you by email with updated information and any options available to you.

Final sale items

Items specifically marked final sale are not eligible for return or refund, except where required by law.

Questions?

For questions about a return or refund, contact us at hello@transitstudio.co